The Customer’s Expectation of Privacy
Professional Bank Services, Inc. (PBS) is fully aware of the privacy and security issues surrounding the Internet and e-commerce. It is PBS’ goal to protect our clients’ privacy, while maintaining a functional and efficient web site. PBS uses industry standard efforts to safeguard the confidentiality of personal information.
Should any future enhancements to our site change the way we handle personal information, this policy will be updated.
Use, Collection, and Retention of Customer Information
PBS utilizes a third party application to schedule seminars, register attendees, and process credit card payments. The application is housed and maintained by a third party hosting company; the application and the hosting company are both Payment Card Industry (PCI) Compliant.
Credit Card Payments made via our website are processed by a third party merchant services provider that meets or exceeds Payment Card Industry Standards. Credit card numbers and other payment information is stored using 128-bit secure encryption to that the number cannot be viewed within the database, CVV2 data (the 3 digit number often requested when conducting credit card transactions) is not stored in the database.
PBS does not share, sell, or make available to third parties any information about our clients, except where disclosure may be required by law.
Information received via e-mail may be stored in a customer database and may be used to send additional information pertaining or related to the content of the e-mail. A paper copy of the e-mail may be retained for our records.
Information received from our Request for Information Forms will be stored in a customer database and may be used to send additional information pertaining or related to other PBS products. A paper copy of the form may be retained for our records.
Information received from our Purchasing and Seminar Registration Forms will be maintained in a customer database and may be used to send additional information pertaining or related to other PBS products. A paper copy of the form may be retained for our records.
Certain information will be retained to facilitate internal traffic monitoring of our site. Measuring the number of visitors and what pages are viewed the most, will enable us to provide you with the information you most desire. The type of information that may be recorded includes: the domain name of your service provider, internet address, date and time, and pages viewed.
Maintaining Accurate Information
PBS will take all necessary steps to ensure client information is accurate and will respond to requests to correct inaccurate information in a timely manner.
Limiting Employee Access
PBS will limit employee access to personally identifiable information about our clients to those employees who have a bona fide business reason to have access. PBS will make every reasonable effort to ensure employees understand the importance of confidentiality and client privacy. If necessary, PBS will take appropriate disciplinary actions to enforce privacy responsibilities.
Protection of Information and Security
PBS’ site utilizes industry standard security tools, including SSL (Secure Socket Layers) to protect your data. SSL strongly encrypts the data you send while on the secure site. You can identify when you are accessing a secure area by examining areas of your browser. The “location box” in your browser window will change from http:// to https://. In the left-hand, bottom corner of your screen you will see a complete key or closed lock, depending upon your browser. A message may be received from your browser indicating you are entering a secure area.