Technology Solutions Testimonials


“ProBank Austin, through the efforts of Stephen Heckard, was invaluable in assisting FMS Bank in selecting a new core data processor. Stephen was able to effectively compare the offerings of each bidder on an apples to apples basis. Even though the RFP that Stephen helped us develop was specific in the points it requested information, every provider used different terminology and definitions to identify services provided. Without Stephens ability to interpret, FMS would have been lost. I highly recommend the services of Stephen Heckard and ProBank Austin to cut through all of the special terminology and intent of the various providers bids. Stephen stayed on through our conversion process as well to monitor whether our selected provider actually was doing what they promised in their bid. He caught numerous discrepancies that saved us big dollars.”

John A. Sneed, President & CEO


“We selected ProBank Austin and Stephen Heckard when we were months into the process of selecting a new core provider. Stephen became a valuable partner within the first 30 days of the engagement. We came to depend on his analysis as we progressed through the process. His assistance allowed us to focus on choosing the best technology partner while he protected our financial investment.”

Patricia T. Allen, Sr. Vice President-Director of Loan and Deposit Operations


“Mr. (Steve) Heckard contributed strategies and industry insights to a major contract renewal for our bank. He added a valuable competitive edge to our negotiation. We will partner with Steve again.”

Stacy Cox, Chief Operations Officer & Senior Vice President


“Mr. Heckard and his associates at ProBank Austin proved to be a VITAL tool in our Bank’s navigation of a new core system RFP and evaluation project. Stephen’s insight and expertise in the industry allowed us to fully and thoroughly vet multiple proposals in an efficient, informed, and fair manner. Ultimately, with his guidance, our bank arrived at a decision we felt was best for our Company’s future with the certainty that no stone had been left unturned.”

Scott Guthrie, President


“ProBank Austin was a lifesaver in helping us identify and then contract with the right core system for our bank.  Their knowledge about industry trends and core contracts helped us save thousands of dollars in fees as well as protect us in contractual agreements. We believe due to ProBank Austin’s process we were able to choose the right core system for our institution and we have a contract that doesn’t favor the core processor only!”

Chad L. Hoffman, President/CEO


“If you are a community bank, do you really think you are going to out-negotiate your core processor alone? Steve went to bat for us and brought his experience and expertise on all-things-core-related to help us get to the best possible deal for our bank, shareholders, and employees. In the process he helped us break down the language barrier of core-speak, saved us countless hours of time and headaches, all while using a decision making process that brought our entire management team together in pursuit of a new contract.”

Jeffrey V. Hammes, President/CEO


“ProBank Austin’s technology consulting is impressive in that they share valuable insight gained through years of experience in technology specific to community banking. ProBank Austin provided the expertise to evaluate our needs and to direct a successful conversion that has greatly improved our technology platform.”

Jim Brown, President & CEO


“Using consulting services from ProBank Austin for a core banking vendor review and subsequent negotiations was extremely beneficial. Our consultant, Steve Heckard, provided valuable insight to contract terms we would not have not considered requesting from vendors and based on his experience, knew what contract terms could be better negotiated.”

Matt Ritter, Senior Vice President & Chief Information Officer


“Steve Heckard exceeded my expectations in his help and insight which guided our Bank to make the right IT decisions. I am very comfortable recommending Steve to anyone in our industry who may need assistance in the technology area.”

Robert T. Lameier, President & Chief Executive Officer


“We knew we wanted to utilize a consultant since we looked at a few core vendors in addition to reviewing our current core vendor (Fiserv DNA). We compared 2 or 3 other consultants in addition to Austin Associates (now ProBank Austin) and found Austin to have attractive pricing for community banks and, most importantly, to have the best references!”

Dawn M. Johnson, Vice President & Chief Compliance Officer

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