The Great Pandemic-Induced Delivery Channel Transformation of 2021

June 15, 2021 - 10 min read

2020 was the year of the great pivot.  Nearly every service industry pivoted from in-person service to something less personal, less interactive, and less direct.  Now that we are anticipating an expiration date on the pandemic, the pivoting continues for bank management.  This time, however, the pivot is how bankers are viewing their branch network. …

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