$305.00 – $705.00
Recorded: January 18, 2022
Presented by: Mr. Mark Burnside, Senior Consultant, FORVIS
With increased focus on how we identify and resolve complaints submitted to our institution, we will discuss the complaint resolution process, agency expectations and the impact of our complaint resolution on policies and procedures. We will also discuss the impact of complaint management in regulatory exams for Fair Lending, UDAAP, Compliance Management Systems, etc., and the potential impact of customer complaints on our internal processes (e.g. products, services, processes, etc.).
This ninety-minute presentation is for:
Program Level: Basic
Prerequisite/Advanced Preparation: Basic Knowledge of Banking, Operations, and Management.
Field of Study: Specialized Knowledge
Any recording, transmission, retransmission, or republishing of any portion of this webinar is prohibited.
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