Unauthorized Transactions: Who’s Liable and How Much? – ON-DEMAND WEBINARS

Recorded: June 14, 2021

Presented by: Ms. Leah Hamilton, Vice President and Senior Consultant, FORVIS

Calculating who is liable and for how much can be a challenge when it comes to Regulation E’s unauthorized transactions. This two-hour webinar will highlight the rule, the impact of peer-to-peer transactions (i.e., Venmo, Zelle), and real-life examples to demonstrate the application of Tier-1, -2 and -3 consumer liability.

Regulation E’s procedures for resolving errors and calculating liability for unauthorized transactions are daunting. When is the consumer liable? What if they are negligent? What if the error occurred a year ago? What if they are only claiming recent transactions but your investigation reflects a longer period? What if the money is taken via a peer-to-peer transaction using Venmo or Zelle?

The Unauthorized Transactions: Who’s Liable and How Much? webinar will answer these questions and more, leveraging real-life examples so that you can make sense of calculating consumer liability.

During the Unauthorized Transactions: Who’s Liable and How Much? webinar we will cover:

• What is an error vs. unauthorized transaction
• What is an access device
• Are peer-to-peer transactions subject to Regulation E
• What if the consumer is negligent
• What should be in your Regulation E policy/procedures/practices to mitigate your institution’s losses
• Prohibited practices
• How to calculate Tier-1, -2 and -3 consumer liability