Telephone Consumer Protection Act (TCPA) for Financial Institutions – ON-DEMAND WEBINARS


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SKU: SWTCPA-1 Category:

Date Recorded: May 11, 2022
Presenter: Anetria Cohen, Vice President and Senior Consultant, ProBank Austin

A two-hour webinar discussing the Telephone Consumer Protection Act and the rules that may apply to financial institutions.

The Telephone Consumer Protection Act (TCPA) generally regulates “robocalls” and telemarketing – the use of automatic telephone dialing systems and artificial or prerecorded voice messages – including the national “Do-Not-Call” registry. As financial institutions generally don’t engage in these activities, we normally have not had to focus or worry much about TCPA rules.

However, there are some surprising ways in which the TCPA could apply – for example, the TCPA has been interpreted to apply to certain text messages. What if, as part of its efforts to quickly combat potential fraud, an institution would like to send an automated text message regarding a questionable transaction to alert the customer? What about collection efforts by phone or text message?

In addition to FTC interpretations, last year the Supreme Court interpreted the definition of “automatic telephone dialing system” which may impact our understanding of when an institution is subject to the rules.

The goal of the webinar is to address how can an institution contact their customers without violating the TCPA. Accordingly, we will discuss the TCPA rules in detail, including the basic TCPA restrictions regarding automated telephone messages and other aspects that may affect financial institutions’ communications with their customers. We will also address the Supreme Court’s decision last year and the potential effect on our approach with TCPA compliance.


A comprehensive review of the TCPA, including:

  • Background
  • How the TCPA may apply to institutions’ activities
    • Basic restrictions regarding telephone calls/messages
    • Do-Not-Call registry
    • Text messages and SMS
  • Overview of state laws
Who Should Listen

This webinar is designed for those persons who have responsibility over how an institution communicates with customers, as well as those employees who may want to communicate with customers directly by text message.

Program Level: Basic

Prerequisite: Basic Knowledge of Lending Regulations

Advanced Preparation: None

Field of Study: Specialized Knowledge

Copyright Disclaimer

Any recording, transmission, retransmission, or republishing of any portion of this webinar is prohibited.