Regulation E-Consumer Liability – ON-DEMAND WEBINARS


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SKU: SWRCL Category:

Date Recorded: May 18, 2022

Presenter: K. Natalie Straus, CRCM, Vice President and Senior Consultant, FORVIS

A ninety-minute webinar that uses a real-life application approach to demonstrate various compliance issues regarding Regulation E’s rules related to the calculation of consumer liability.

When does Regulation E permit us to hold a consumer accountable for unauthorized transfers? Can our institution impose any liability when these types of transfers occur if the consumer’s card has been lost or stolen? What if their account has been compromised?

This webinar discussion of Regulation E’s rules related to consumer will help you determine when a consumer is liable for unauthorized transfers and exactly how their liability should be calculated. We will use real-life scenarios to illustrate the application of Regulation E requirements and principals.


  • What does and doesn’t constitute an unauthorized transfer
  • The customer’s responsibilities when an access device has been lost or stolen
  • How the institution should calculate and apply liability under these circumstances
  • The customer’s responsibilities when an account has been compromised
  • The “60 day rule”
  • The “2 day rule”
Who Should Listen

This webinar is designed for anyone wrestling with the compliance issues for disclosures, the error resolution timetables and auditing the procedures of the financial institution that relate to Regulation E compliance. This would include new accounts, compliance, operations and loss prevention personnel.

Program Level: Basic

Prerequisite/Advanced Preparation: Basic Knowledge of Deposit Regulations

Field of Study: Specialized Knowledge

Copyright Disclaimer

Any recording, transmission, retransmission, or republishing of any portion of this webinar is prohibited.