Mortgage Servicing – ON-DEMAND WEBINARS


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SKU: SWMSR Category:

Date Recorded: December 1, 2021

Presenter: Anetria Cohen, Vice President and Senior Consultant, FORVIS

A two-hour webinar on a review of mortgage servicing requirements.

For mortgages, many people understandably focus on the numerous application requirements. However, mortgages also have a number of servicing rules that tend to get overlooked, which include how institutions collect and process mortgage payments, help troubled borrowers, provide force-placement notices, and correct errors to accounts.

This webinar will focus on mortgage servicing as a whole. While we’ll focus on Truth-in-Lending Act/Regulation Z and RESPA/Regulation X, we’ll review other laws that may impact mortgages. We’ll distinguish between those rules that apply to all servicers and those rules that apply only to large servicers.

Please note that although the webinar will provide a quick overview of provisions regarding delinquency, the focus of this webinar will be on servicing generally. FORVIS offers another webinar, Past Due or Defaulted Mortgage Loan Borrowers, to analyze specific requirements regarding delinquencies.


  • Mortgage servicing requirements under:
    • Truth-in-Lending/Regulation Z
    • RESPA/Regulation X
    • Flood Insurance
    • Private Mortgage Insurance
    • SCRA
  • Periodic requirements, such as:
    • Prompt crediting
    • Periodic statements
    • Escrow statements
  • Requirements in certain circumstances, such as:
    • Forced-placement
    • Mortgage and servicing transfers
    • Error resolution and information requires
    • Map changes
  • Overview of loss mitigation and successors in interest
Who Should Listen

This webinar will be of value to anyone involved in the servicing of mortgage loans, including compliance officers, audit personnel, those involved in operations; and lending officers.

Program Level: Basic

Prerequisite/Advanced Preparation: Basic Knowledge of Lending Regulations

Field of Study: Specialized Knowledge

Copyright Disclaimer

Any recording, transmission, retransmission, or republishing of any portion of this webinar is prohibited.