Disputes and Error Resolution: What Are The Rules? – ON-DEMAND WEBINARS


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SKU: SWDER Category:

Recorded: November 9, 2021

Presented by: Ms Anetria Cohen, VP and Senior Consultant, FORVIS

A two-hour webinar that reviews the error resolution procedures under the federal compliance provisions – FCRA; RESPA; TILA (Open-End); and EFTA.

Inevitably, a customer will believe that a financial institution has done something wrong in servicing their account… what rules are there that impose requirements onto the financial institution? What do those rules require? What rights do the consumers have? What rights does the institution have? What about those consumers that submit dispute after dispute, or is from a company that doesn’t even seem to be representing the consumer?

This webinar will review in detail the federal lending and deposit requirements regarding disputes, error resolution, and request for information provisions.


Resolution procedures under the:

  • Fair Credit Reporting Act (inaccurate consumer reports)
  • Real Estate Settlement Procedures Act/Regulation X (mortgage servicing disputes and requests)
  • Truth-in-Lending Act/Regulation Z (billing rights for open-end consumer credit transactions)
  • Electronic Funds Transfer Act/Regulation E (electronic funds transfer errors)
Who Should Listen

This informative webinar is designed for anyone who is involved with fielding customer disputes. Loan officers, tellers, processors, compliance officers, and auditors will all benefit from this valuable seminar.

Program Level: Basic

Prerequisite/Advanced Preparation: Basic Knowledge of Lending Regulations

Field of Study: Specialized Knowledge

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Any recording, transmission, retransmission, or republishing of any portion of this webinar is prohibited.

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