Adverse Action Notices: What To Do & When To Do It! – ON-DEMAND WEBINARS


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SKU: SWAAN-1 Category:

Recorded: May 12, 2022
Presented By: Anetria Cohen, Vice President, ProBank Austin

A two-hour webinar with practical answers and clear guidance on Adverse Action Notices.

Adverse action notification is a compliance requirement that must be done “just right!” Accurate completion of adverse action notices is important for several reasons in that their accuracy and timeliness are reviewed during compliance exams, the notices serve as one of the first steps in fair lending examinations, and, significantly, for certain institutions subject to HMDA reporting, the reasons for denial may be required to be reported on the Loan Application Register.

Adverse action is one of the more confusing compliance problems. It seems like we just never seem to get it right. Why is informing the customer about the credit decision so difficult? It should be common sense; however, some applications just linger for days or months with no action. Every application must be “closed-out.” This webinar is loaded with practical answers and clear guidance. You’ll learn when an application is complete, when to send a notice to the customer and what to say in the notice. You’ll also learn the differences between the notices required under the Fair Credit Reporting Act (FCRA) and the Equal Credit Opportunity Act (ECOA) and what you should do when the denial reasons are due to items in the consumer’s credit report or the consumer’s credit score. We’ll also review the HMDA requirements to report the reasons for denial.


  • What is the definition of adverse action?
  • When is an application complete?
  • How many reasons for denial should you give?
  • What are common errors in completing adverse action notices?
  • What are the requirements for incomplete applications?
  • How do you properly document withdrawn applications?
  • What is the best approach in handling counteroffers?
  • What are the timing requirements for denials under Regulation B?
  • What if the denial reason came from the credit report or the credit score?
  • What should you do if the borrower or co-borrower, or both, has bad credit or bad credit scores? Who gets the notice?
  • What is the difference between the FCRA and ECOA notices?
  • Is it important to conduct a second level review of adverse action notices for fair lending purposes?


An online presentation and any additional supplemental materials, as applicable, will serve as the basis of the presentation. You will have the option to stream the audio through your computer or dial-in using a telephone number/PIN. Ample time will be dedicated to taking questions from attendees. Be sure to submit your questions during the webinar, as we are unable to offer telephone or email support after the presentation.

Who Should Listen

This informative session is necessary for all compliance officers, auditors, loan officers, and loan processors responsible for denials.

Program Level: Basic

Prerequisite/Advanced Preparation: Basic Knowledge of Lending Regulations

Delivery Method: Group Live Webinar

Field of Study: Specialized Knowledge

Copyright Disclaimer

Any recording, transmission, retransmission, or republishing of any portion of this webinar is prohibited.