Privacy, Security and Fraud: How to Protect Your Customers

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Safeguarding customers and their financial information is no easy task. Every day it seems as if companies are hacked, customers are duped, and employees are careless. Fraud and financial exploitation, especially of vulnerable and older adults, has grown in number and complexity over the past few years.

Financial institutions can be at the center of these concerns. Not only must institutions comply with laws when providing information to others, it must also be able to protect, as much as it can, customers’ personal information from others. Also, employees at institutions are also one of the first ones to be able to suspect when a customer is being exploited, especially the elderly.

This manual is designed to equip financial institutions with the information they need to be able to protect its customers as well as itself.

This manual will cover: