First Federal Savings Bank
Location: Elizabethtown, KY
- Compliance Consulting
Founded in 1923, First Federal Savings Bank of Elizabethtown provides personal and business banking services to individuals and businesses in Louisville, Brandenburg, Vine Grove, Shepherdsville, Mount Washington, Bardstown, Elizabethtown, Radcliff, and Munfordville, Kentucky. Its personal banking services include checking accounts, savings accounts, health savings accounts, certificates of deposit and money market accounts, investments, consumer loans, mortgage loans, and other services. The company’s business banking services include business, merchant, employee, business lending, and online services, as well as business checking accounts.
ProBank Austin was selected by First Federal Savings Bank of Elizabethtown to assist with the development of a Quality Assurance process for the Bank’s Mortgage division. Previously, the Bank had experienced repeated errors and an overall lack of attention to detail, and required a new approach to improve accuracy, while still maintaining a quick and efficient process. The project was a success. ProBank Austin’s Compliance experts took a personal, hands-on approach to guide the Bank through process development and implementation. Since the new Quality Assurance process was established, the number of errors reported has significantly decreased and helped improve the efficiency of the Bank’s Mortgage division.