Articles

How to Improve Relationships with Technology Vendors

June 14, 2016 - 2 min read

In my recent blog entries and in a magazine article published in Western Banker (September/October 2015), “Managing Technology Service Provider Relationships” (view below), I have discussed how to improve relationships with technology vendors. In nearly every vendor evaluation engagement, I see the cause for dissatisfaction with the vendor rooted in the relationship, not the technology….

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Best Vendor Relationships Depend Upon Communication

May 3, 2016 - 2 min read

Well, I seem to have touched a nerve in several previous blogs…from both sides. I have received a few comments from vendors saying that they don’t experience the types of service issues that I have written about. And, on the other side, I have a few bankers tell me that they do. What do I…

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Managing Technology Service Provider Relationships 1.0

March 22, 2016 - 3 min read

Last year, I was invited to write an article for the technology issue of Western Independent Bankers’ magazine, Western Banker. That article, “Managing Technology Service Provider Relationships” (download the article below) was based on customer experiences that were shared with me in several of my past core vendor evaluation engagements with community bankers. The key…

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