A Pandemic Planning Suggestion

March 16, 2020 - 1 min read

  This will be my shortest blog post ever.  But, one that may become very important. Do you have a clear understanding of your critical vendors’ (including core processing) escalation policies? If a situation arose and your institution requires assistance or other form of consideration from your vendors, do you know how to escalate that if your…

read article →

Begin the Year Right

January 21, 2020 - 3 min read

In 2015, I was invited to write an article for the September/October issue of Western Banker on technology. The title of the article was “Managing Technology Service Provider Relationships”. I focused on the steps a financial institution should take to maximize its relationship with technology vendors, especially its core processing vendor. In that article, I…

read article →

The Power of Your Peers

July 23, 2019 - 4 min read

  Today in business, peer group pressure exists, and many companies are using it to their advantage. Most eCommerce retailers have peer reviews on products and even a method to ask questions to past purchasers about a particular product.  There is Yelp that, for better or worse, provides customer reviews of services. and for me…

read article →

Technology Contract Review: What You Don’t Know Can Be Costly.

February 6, 2019 - 3 min read

  “By failing to prepare, you are preparing to fail.” Benjamin Franklin. To say reviewing technology agreements (core processing and related agreements) is a large part of my job would be an understatement. Not only must I review all agreements at the beginning of any engagement I undertake (either a competitive vendor evaluation or a…

read article →

Consider the Impact if Your Database was ‘Equifaxed’!

February 27, 2018 - 4 min read

My youngest son is a high school varsity basketball coach. Each year, before the season begins, he hears of certain areas that the state athletic association wants referees to focus on. These are referred to as ‘points of emphasis’. As a coach, he must learn about officiating updates. Some of these points of emphasis may…

read article →

Just Another Risk Assessment, or a Critical Risk Assessment?

February 8, 2018 - 3 min read

Risk assessments are a valuable tool, if used to truly understand the threat environment associated with specific product lines. A good example of a meaningful risk assessment would be a “Corporate Account Takeover Risk Assessment” which, if performed properly, is used to determine the probability of a Corporate Account Takeover (CATO). If the risk is…

read article →

Kicking Off the New Year with Resolutions and Best Practices

January 17, 2018 - 4 min read

According to Wikipedia, ancient Babylonians began each year by promising to return borrowed objects and repay their debts. Ancient Romans began the New Year by making promises to Janus, a two-faced god who represented beginnings and transitions. The month January is name for Janus. Neither the Babylonians nor the Romans had to deal with technology…

read article →

Trends in Technology: The Most Overused Word in Technology

December 13, 2017 - 2 min read

Partnership – I believe that it is the most overused word in technology today. True partnerships seldom exist, but all too often technology vendors portray their relationships with clients as partnerships. Only when the client recognizes that there is a partnership does it actually exist, not because the vendor wishes to be considered as a…

read article →

The Arrogance of Technology

November 15, 2017 - 4 min read

“Bright shiny thing increases ROA by X%.” I have yet to read that in a press release from a tech vendor, but I won’t be surprised when I do! Financial technology vendors have all fallen into the same trap, believing their own press releases. “Our tech is better because, blah, blah, blah.” Ok, prove it!…

read article →

Understanding the Truth About the Impact of Acquisitions on Vendors

October 25, 2017 - 6 min read

Newton’s third law of motion states that for every action there is an equal and opposite reaction. We all learned that in high school physics. But, what does physics have to do with technology, more precisely, the business of financial technology? Literally, not much. I’m citing it, however, to show there is a correlation between…

read article →

What Happened to Cybersecurity? Another Major Breach

October 3, 2017 - 3 min read

Yet again, millions of people have been exposed to unauthorized access to, and fraudulent use of, their information because of the inadequacies of “cybersecurity“. Just look at the firewall report of any company to see thousands of attempted attacks each day via the internet. Why would any company think they can operate in today’s business…

read article →

Harvey, Irma and Equifax

September 13, 2017 - 7 min read

Disasters come in all shapes and sizes. Over the past couple of weeks, we have experienced three massive disasters. Two from Mother Nature that could not have been avoided, and one disaster that was man-made, Equifax, that should never have occurred. I have never experienced a hurricane and I hope that I never do. I…

read article →

Let us put our five decades of experience to work for you.

Contact Us


Toll Free 800.523.4778