A lot has changed in the past 10 months, and banks are among those most impacted by shifts in consumer’s habits. The COVID-19 pandemic has accelerated trends that were already happening within the industry, such as the adoption of technological capabilities. At the same time, banks continue to shutter physical retail locations left and right. For example, a recent report found that the U.S. has seen a 5.13% loss of bank branches across the United States from 2017 through the third quarter of 2020, according to an analysis by the National Community Reinvestment Coalition (NCRC).


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